Essex & Suffolk Water worker next to van

SMART Suffolk

We’re bringing smart water meters to Suffolk. These innovative meters will help us to protect our resources in areas of water scarcity whilst also helping you to monitor your own water usage through regular meter readings. This will lead to more accurate bills and can help you to save money. We’ll be working hard over the next two years to make these meters available in Suffolk and we will keep you fully up to date with what is happening and when.

Start Date: August 2023

Estimated End Date: March 2025

Partner: Essex & Suffolk Water

Areas Covered

FAQs

Guiding Principles.pdf

(1.2 MB)

Open for participation

Phases

Phases overview

Project Updates

28 March 2025 - No end date

Keep up to date with the latest news, progress and upcoming work on our project.

3 issues

Go Vocal Moderator1 year ago The progress continues!Our plan to make Suffolk smart is well on its way to success! We have installed 17,000 smart meters and half of those are all connected to the network. This means that anyone with a connected meter can track their usage on their online account or app. Having a look at your usage helps you to understand how much water your household uses and how that compares to similar homes.It also means you get an early warning of possible leaks. It's better to find out when leaks are smaller and potentially easier (and cheaper) to fix, so you can protect your home and the environment all at the same time. If you haven't already, you can sign up for an online account here. Even without a smart meter, you will be able to pay your bills, update your details and much more. We also have a handy app, which you can download from your normal provider. We will be moving into the Gorleston area later on in the year, and the network continues to connect more homes to this smart technology. Do not forget that you can come and visit us on Carlton, our community engagement vehicle where Julie and Sophie can help you with any questions you might have about your bills, meters, or even how to use water more wisely. Keep up to date about where you can visit us at https://www.eswater.co.uk/carlton-events/

Go Vocal Moderator1 year ago We have exciting news! Carlton, our brand-new community engagement vehicle, will be visiting your area from mid-May onwards!Carlton, named for the beautiful Carlton Marshes in Suffolk, will be manned by our two wonderful community engagement ambassadors Sophie and Julie. You’ll be able to ask them any questions you may have about water usage, bills, smart metering and so on.Carlton will be travelling around, visiting as many areas as possible within Suffolk. Check out our website to see when Carlton will be near you: Community events - Carlton (eswater.co.uk). If you see him whilst he’s out and about, give him a wave or stop and say hi!If you have any questions that can’t wait for Carlton, leave them below in the comments and someone will get back to you. Don’t forget to keep an eye on this page for future updates!

Go Vocal Moderator1 year ago We thought it might be useful to share some of the great benefits of your future Smart meter.Once your Smart meter is live and connected to our network, you’ll be able to track your water usage, on our app. You’ll be able to see what you’re using hourly, daily, weekly and monthly. This gives you more control to see what you’re using and make decisions that are right for your family. You could save both water and money by using your Smart meter. It’s a win-win!By saving water, you’ll be helping to protect the environment around you. It will help keep this precious resource available for future generations. We’ll also be able to alert you if we think you have a potential leak in your home. By finding it early, it could help to prevent any costly damage to your home.Don’t forget to visit our Frequently Asked Questions and if you’d like more information on your future Smart meter, feel free to leave a comment below or check out our Smart meter pages at Smart water meters (eswater.co.uk)

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SMART Suffolk

Areas Covered

Keeping the water flowing

Stage 1 Survey

Stage 2 Boundary Box Installation

Stage 3 Meter Installation

Stage 4 Network Connection

Stage 5 Completion

FAQs

What’s a water meter?

Will I need to be at home when you’re fitting the meter?

Can I change to metered billing (only pay for what I use)?

Will you share the data you collect from the meter with anyone?

Why am I getting a meter?

Will I have to pay anything extra for the meter or the fitting?

I’ve already asked you to fit a meter – do I need to do anything?

Do I need internet or a smart phone for my meter to work?

Phases

Project Updates

3 issues

Project Update from 07/02/2025

Project Update from 23/05/2024

Project Update from 08/03/2024

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SMART Suffolk

Areas Covered

Keeping the water flowing

Stage 1 Survey

Stage 2 Boundary Box Installation

Stage 3 Meter Installation

Stage 4 Network Connection

Stage 5 Completion

FAQs

What’s a water meter?

Will I need to be at home when you’re fitting the meter?

Can I change to metered billing (only pay for what I use)?

Will you share the data you collect from the meter with anyone?

Why am I getting a meter?

Will I have to pay anything extra for the meter or the fitting?

I’ve already asked you to fit a meter – do I need to do anything?

Do I need internet or a smart phone for my meter to work?

Phases

Project Updates

3 issues

Project Update from 07/02/2025

Project Update from 23/05/2024

Project Update from 08/03/2024

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